Information Technology Services

Windows Server Domain Controller Upgrade – May 5 - June 20, 2025

Andrea N Misthos — Thu, 01 May 2025 16:37:44 +0000

Windows Server Domain Controller Upgrade – May 5 - June 20, 2025 Andrea N Misthos Thu, 05/01/2025 - 09:37

Overview

Information Technology Services (ITS) will upgrade the Windows Server domain controllers from Saturday, May 5, through Friday, June 20, 2025.

Benefit: Upgraded domain controllers ensures the university databases remain secure and in compliance.

What to Expect

Upgraded domain controllers ensure that university databases remain secure and compliant.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.

Vulnerability Management for High Risk Workstations and Applications

Michelle T Dacoco — Tue, 29 Apr 2025 17:02:00 +0000

Identify, assess, prioritize and remediate high risk workstations and applications

Component

The Vulnerability Management project focuses on identifying, assessing, prioritizing, and remediating high-risk workstations and applications across our campus. Through continuous monitoring and targeted risk assessments, we ensure that critical vulnerabilities are addressed swiftly to protect our systems, safeguard data, and strengthen overall cybersecurity resilience.

Requested By

Information Technology Services

Status

Executing

Start Date

Friday, February 14, 2025 - 12:00

Delivery Date

Thursday, May 1, 2025 - 12:00

Who Will This Impact?

Staff

Monthly Linux Servers Update - Saturday, May 3, 2025

Andrea N Misthos — Thu, 24 Apr 2025 16:38:14 +0000

Monthly Linux Servers Update - Saturday, May 3, 2025 Andrea N Misthos Thu, 04/24/2025 - 09:38

Overview

On Saturday, May 3, from 4 to 6 p.m., Information Technology Services (ITS) will apply monthly security and critical OS updates on the Linux servers.

Benefit

These updates address security vulnerabilities and enhance the stability of services.

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service will be unavailable for approximately ten minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

XID Conversions

Anh Tu Huynh — Mon, 21 Apr 2025 15:49:12 +0000

This project will convert existing secondary accounts (XIDs) with shared passwords and no two-factor authentication (2FA) into passwordless mailboxes that are associated with SFSU ID accounts for security compliant authentication and access.

Component

Secondary accounts (XIDs) have been created in a legacy way with shared passwords, no password expiration, and no two-factor authentication (2FA). Currently, there are roughly 2000 legacy XID accounts that pose a security risk and are not compliant with the existing account security policy. This project will convert existing XID accounts into passwordless accounts which will reduce the risk of account compromises and bring XID accounts into compliance with the security policy. Additionally, new operational processes will be developed and implemented to maintain passwordless XIDs, and self-service options will be explored. This provides an opportunity to clean up unused accounts. This project seeks to improve security through organization and reducing reliance on legacy on-prem systems.

Requested By

Information Technology Services

Status

Executing

Start Date

Monday, April 7, 2025 - 12:00

Delivery Date

Thursday, April 30, 2026 - 12:00

Who Will This Impact?

Students

Staff

Faculty

Ivan W.

Andrea N Misthos — Fri, 18 Apr 2025 21:41:10 +0000

Ivan is the definition of dependable. No matter what he's working on, he always makes time to help out, and does it with a calm, can-do attitude. Whether it's last-minute requests (guilty!) or unexpected issues, Ivan jumps in without hesitation and makes sure everything gets handled.

He’s dropped what he was doing more than once recently just to make sure I had what I needed—with zero notice. That kind of support doesn’t go unnoticed.

Thank you, Ivan. Your reliability, teamwork, and kindness make a huge difference. I really appreciate you!

Shout out by

Andrea Misthos

Shout Out Category

Unwavering Dedication to Service

Submitted date

04/18/2025

System Status

Alyssa Carlos — Fri, 18 Apr 2025 21:38:46 +0000

Implement centralized System Status capability with ServiceNow to provide real-time visibility into the operational status of key IT services across the university.

Component

This project will improve communication with end users during service disruptions, enhance transparency around service availability, and reduce support overhead by offering a self-service status portal. The project will be executed in three phases: identifying the services and dependencies to be displayed, configuring and deploying the manual status update workflow in ServiceNow (including integration with Incident and Change Management), and finally, automating status updates through integrations with existing monitoring tools such as Nagios, Statseeker, and cloud-based service monitoring platforms.

This system status functionality will focus specifically on enterprise-level IT services that impact broad campus populations, such as email, network access, learning platforms, and authentication services. It will leverage native capabilities within the ServiceNow platform to ensure sustainability, avoid custom development, and align with IT Service Management best practices. Once complete, the status page will offer a more streamlined communication channel for outages and maintenance windows, support more informed decision-making for IT leadership, and improve the overall service experience for end users.

Requested By

Information Technology Services

Status

Initiating

Start Date

Tuesday, April 15, 2025 - 12:00

Delivery Date

Friday, January 16, 2026 - 12:00

Who Will This Impact?

Students

Staff

Faculty

SFSU WiFi Authentication Service Certificate Renewal – April 25, 2025

Andrea N Misthos — Thu, 17 Apr 2025 18:32:24 +0000

SFSU WiFi Authentication Service Certificate Renewal – April 25, 2025 Andrea N Misthos Thu, 04/17/2025 - 11:32

Overview

Information Technology Services (ITS) will perform maintenance on the campus WiFi network to install a new authentication certificate on April 25, 2025, from 10 p.m. to midnight. This certificate will replace the current certificate, which is set to expire, ensuring our network remains secure.

What to Expect

Users may be prompted with a “New Certificate” warning. If prompted, users will need to accept the new certificate to successfully connect to the WiFi network.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.

Scheduled Downtime for CFS 9.2 Upgrade to MP 6.0 – April 25–28, 2025

Andrea N Misthos — Thu, 17 Apr 2025 16:33:30 +0000

Scheduled Downtime for CFS 9.2 Upgrade to MP 6.0 – April 25–28, 2025 Andrea N Misthos Thu, 04/17/2025 - 09:33

Overview

The Chancellor's Office (CO) has scheduled a maintenance window for the Common Financial Systems (CFS) 9.2 PeopleSoft platform. The system will be unavailable from Friday, April 25, 2025, at 5:00 p.m. until Monday, April 28, 2025, at 9:00 a.m. to allow for the implementation of the maintenance pack.

Benefit

The CFS MP6 upgrade brings up the PeopleSoft Finance system to the current Oracle patch level as part of the application operation and maintenance lifecycle, correcting bugs and enhancing tools and features.

What to Expect

CFS will be unavailable during the maintenance window. Scheduled jobs during this maintenance window may also be impacted.

The following applications will be affected:

• Balance Sheet Income Statement for Auxiliary

• Cash Offset for GL

• CSU Accounting Line for GL

• Independent Contractor for Auxiliary

• Prorate

• Registration Appeal

• Scheduled Jobs for Cashnet

• Short-term loan

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.

Scheduled Downtime for Campus Solutions (CS) 9.2– Friday, April 25, 2025, 8:00 p.m. – midnight

Andrea N Misthos — Thu, 17 Apr 2025 16:31:47 +0000

Scheduled Downtime for Campus Solutions (CS) 9.2– Friday, April 25, 2025, 8:00 p.m. – midnight Andrea N Misthos Thu, 04/17/2025 - 09:31

Overview

The Chancellor's Office (CO) has scheduled a maintenance window for the Campus Solutions (CS) 9.2 PeopleSoft platform. The system will be unavailable on Friday, April 25, from 8:00 p.m. to midnight to apply a maintenance pack.

Benefit

The CO has provided updated packaging equations and callable SQLs to help campuses estimate Middle-Class Scholarship (MCS) awards.

What to Expect

Campus Solutions (CS) will be unavailable during the maintenance window.

The following applications will be impacted:

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.

Campus Network Power Changeover – April 14-18, 2025

Andrea N Misthos — Thu, 03 Apr 2025 23:18:28 +0000

Campus Network Power Changeover – April 14-18, 2025 Andrea N Misthos Thu, 04/03/2025 - 16:18

Overview

Information Technology Services (ITS) will perform scheduled maintenance on the campus network in various buildings to improve network functionality, increase uptime, and enhance overall efficiency.

What to Expect

During the maintenance, each affected building will experience a temporary service interruption affecting both the wired network and Wi-Fi lasting approximately one hour. The work will be carried out in campus buildings as follows:

Monday, April 14- Student Services & Old Science (6:30 a.m. - 7:30 a.m.)
Tuesday, April 15- Business & HSS (6:30 a.m. - 7:30 a.m.)
Wednesday, April 16 - Burk Hall, Ethnic Studies, & Psychology (6:30 a.m. - 7:30 a.m.)
Thursday, April 17- Student Union (6:30 a.m. - 7:30 a.m.)
Friday, April 18 - Library (6:30 a.m. - 7:30 a.m.)

Support

If you experience any issues or require assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.