Partial Network Service Restoration – August 18, 2025

Overview

Information Technology Services (ITS) has restored network connectivity to the 3rd floor of the Humanities and Social Sciences (HSS) building following the outages caused by scheduled power work over the weekend. However, network service is still unavailable on the 2nd floor of the Fine Arts building, and troubleshooting efforts are ongoing.

 

What to Expect

  • Network services (wired, wireless, and VoIP) have been fully restored in the HSS building.
  • Network service in the Fine Arts building (2nd floor) remains offline as we continue to diagnose and address the issue.
  • ITS will continue troubleshooting this evening and provide an update tomorrow morning with the latest status and expected timeline for full restoration.

 

We appreciate your continued patience as we work to restore all services.

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.

Ongoing Network Outages – August 18, 2025

Overview

Information Technology Services (ITS) is currently addressing network outages affecting parts of campus. The most significant impacts have been reported on the 3rd floor of the Humanities and Social Sciences (HSS) building and the 2nd floor of the Fine Arts building. Other buildings may also be experiencing intermittent network issues, and we are continuing to assess the full scope.

 

What to Expect

ITS is actively working to identify and resolve all affected areas and restore network connectivity as quickly as possible. 

Please note the following impacts in affected areas:

  • Hardwired and wireless internet service will be unavailable until the network hardware has been replaced.
  • VoIP phones in the listed locations will not function until the network has been restored.
  • Full restoration of network services is expected to take approximately 8 hours. 

 

We will provide more information as it becomes available.

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Network Downtime Notice – Friday, August 15 to Saturday, August 16, 2025

Overview

The university will conduct a scheduled power redundancy test on Saturday, August 16, 2025, from 7:00 a.m. to 3:00 p.m. To protect critical equipment from potential power surges during the test, most campus network switches will be powered down starting at 6:00 p.m. on Friday, August 15.

 

Internet and network services (wired and wireless) will not be available from Friday, August 15 at 6:00 p.m. until Saturday, August 16 at 3:00 p.m.

 

The campus data center will remain operational during the maintenance window.

 

Benefit

This preventive measure helps avoid failure of the power supply units in network switches and ensures the long-term reliability of the university’s network infrastructure.

 

 

What to Expect

  • No access to campus internet or Wi-Fi during the downtime window
  • No access from campus to campus-hosted systems and services (including file shares, printers, and some VoIP phone services) 
  • Restoration of network services is expected by 3:00 p.m. on Saturday, August 16

 

The following buildings will have network equipment powered down and will not have network connectivity during the maintenance window:

  • Burk Hall
  • Business
  • Creative Arts
  • Fine Arts
  • Gym
  • Hensill Hall
  • Health and Social Sciences
  • Humanities
  • Marcus Hall / College of Liberal & Creative Arts
  • Library (except Room LIB 020C)
  • Administration Building (except Data Center ADM 09)
  • Science & Engineering Innovation Center
  • Psychology and Ethnic Studies
  • Mashouf Wellness Center
  • Science
  • Student Services Building
  • Thornton Hall

 

Please Note: Other campus buildings not listed above may also experience power-related disruptions during the redundancy test.

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Campus Solutions (CS) 9.2 & Human Resources (HR) 9.0 Production Downtime – Friday, August 15, 8:00 p.m. to Midnight

Overview

The Chancellor's Office (CO) has scheduled a maintenance downtime window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, August 15, from 8:00 p.m. to midnight, during which the CO will apply a maintenance pack upgrade.

 

Benefits

Enhanced Student Identification:
Project Rebound will be added to the CO’s official reporting files to identify participating students.

Improved Data Privacy:
Social Security Numbers (SSNs) will be removed from APDB files.

Streamlined Data Management:
Introduction of the Job and Position Mass Data Upload tool, allowing campuses to:

  • Efficiently update large volumes of job and position data
  • Use a validated CSV file
  • Reduce manual effort and ensure data consistency

 

What to Expect

Campus Solutions (CS) and Human Resources (HR) systems will be unavailable during the maintenance window. Affected applications include:

- Accept Admission Offer

- CPaGE Quick Admit

- E-TRAC

- Gator Scheduler

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Monthly Windows Update- Saturday, August 16, 2025, 6 p.m.-midnight

Overview

Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, August 16, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers. 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.

Oracle Database Maintenance – August 15–16, 2025

Overview

Information Technology Services (ITS) will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases from Friday, August 15, at 5 p.m., through Saturday, August 16, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable. 

 

Benefits

Upgrading the OIMPRD and IRDMPRD databases will strengthen security and ensure continued protection of SFSU data. 

 

What to Expect

The following applications and services will be unavailable during the maintenance period: 

 

• Budget AO - Executive Dashboard (Tableau Cloud)

• Division of Student Life (DSL) GatorX DataMart

• Metro College Data Feed to Salesforce Cloud

• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoEd Cloud

• The Oracle Identity Manager (OIM) provisioning system

• University Advancement CRM DataMart (Blackbaud Cloud)

• WebFocus Reporting Services – Dept. of IR

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

A campus-wide initiative to identify, categorize, and remediate PDFs hosted on SFSU's Drupal websites to ensure accessibility compliance with WCAG 2.1 AA and Section 508.
Component

Overview

Intended Audience: SFSU Website owners, editors and content creators

The D-PAR project is in response to the US Access Board’s January 2024 update to Section 508 of the Rehabilitation Act of 1973. The Web Content Accessibility Guidelines (WCAG) Version 2.1, Level AA is the technical standard for state and local governments’ web content and mobile apps. Documents subject to accessibility requirements under ADA Title II (public services) and ADA Title I (employment practices), and must conform to WCAG 2.1 Level AA by April 24, 2026. 

Monthly scans run by ATI will be used to locate documents that need to be remediated. Each month, a report will be sent to all website managers who have inaccessible PDFs on their websites. Website owners are instructed to:  

  1. Remove unneeded and out of date PDFs 
  2. Archive any historic or reference documents 
  3. Remediate PDFs that need to remain on their website 
  4. Replace inaccessible PDFs with remediated versions

Project Updates

For August and September 2025, the focus of the project will be on archiving inaccessible content that will not be updated or referenced in the future. For steps to achieve content in Drupal, please see the Web Accessibility Guide.

Download Monthly Report

Before you start you'll need the following:

  • Drupal editing permission for your website
  • A download of the most recent Web Accessibility scan from ATI.  To have the monthly report sent to you, email access@sfsu.edu.
  • An Equidox account, ATI's recommended PDF remediation program. To request access to Equidox, email access@sfsu.edu.
  • (Optional) A PDF accessibility checker, if you would like to check documents yourself. ATI recommends the free program, PAC.

Comprehensive Report

A comprehensive html report is available for download via Box and emailed to our mailing list each month, to get the monthly report sent to you, email access@sfsu.edu.

Individual Site Reports

Individual site Drupal PDF Scans are available in Box. For more information, please refer to the "Understanding the Report" section on the ATI website.

In some cases, it may be more practical to remove or replace a PDF rather than remediate it. 

Removing PDFs

  • Outdated Content: If the PDF contains outdated information or is no longer relevant, it may be best to remove it from the website.
  • Broken Links: If the PDF link is broken or the document no longer exists, update or remove the link from your site to improve user experience.

Replacing PDFs

  • Alternative Formats: Consider using alternative formats such as HTML pages or Qualtrics/Drupal forms, which are inherently more accessible and easier to maintain.
  • Updated Documents: If you have an updated version of the document, ensure it is accessible before uploading it to replace the old version.

Deleting files from Drupal 

After removing or moving a file from Drupal into Box, it is good practice to delete the file from Drupal. This helps avoid confusion when grabbing a link to a file. 

Step One: Hover over "Content" and click on "Files"

Step Two: Find the file you'd like to remove and click on the "Delete" button on the right hand side

Step Three: Confirm that you would like to delete the file on the next page

Archive Conditions

A PDF can be archived if all four conditions are met:

  1. It was created before the April 24, 2026 compliance deadline, and
  2. It is kept only for reference, research, or record-keeping, and
  3. It has not been modified or updated since being archived, and
  4. It is clearly marked as archived, please see below for guidelines.

All PDFs created after April 2026 must be accessible and archived content must made accessible upon request. Archived documents must remain inactive and should not appear in current navigation, homepage links, or service pages.

Marking PDFs as Archive

  1. Being stored in an “Archive” section or page on your website (See Examples 1 and 2 below)
  2. Have all file file names end with “Archive” e.g. Flyer2017-Archived.pdf
  3. Moved into an dedicated archive box.com folder and labeled as archived
  4. Include the following text on your webpage that contains archived content: 

Archived Content: This content is no longer maintained and may not meet current accessibility standards (WCAG 2.1 AA). It has been archived in accordance with the Archived Web Content exception defined in ADA Title II, 28 C.F.R. § 35.104. To request an accessible version or an equally effective alternative format, please email service@sfsu.edu.

For more details on how to decided if your document can be archived, please check out the D-PAR PDF Decision Checklists.

When to Remediate

PDFs hosted on a public-facing SF State website must be remediated to meet WCAG 2.1 AA accessibility standards under ADA Title II or Section 508. For more details on remediation, please see the D-PAR PDF Decision Checklists.

How to Remediate

Equidox

SFSU ATI is providing user accounts to the PDF remediation program, Equidox. To request an account for Equidox, email access@sfsu.edu. 

To learn more about Equidox and how to use it, please watch the Equidox Training Videos. 

One-on-one training is available upon request. If you need assistance, our accessibility team is here to help you get started and answer any questions. For more information or support, reach out to access@sfsu.edu.

Basic Web Accessibility

Take advantage of online tutorials and resources to improve your understanding and skills in web accessibility. WebAIM (Web Accessibility in Mind) provides excellent guides and tips. For more accessibility features please see the WCAG 2.1 AA PDF Accessibility Technical Checklist section of the D-PAR PDF Decision Checklists website.

Checking for Accessibility

After remediating your documents, you can email ATI at access@sfsu.edu to have us scan your website individually or wait for the next monthly report. If you would like to check the accessibility of your documents yourself, PAC (PDF Accessibility Checker) can be used to validate the compliance of your documents with PDF/UA standards.

Official guidance coming soon!

Requesting Department
Accessible Technology Initiative
Status
Executing
Start Date
Delivery Date
Impacted Users
Students
Staff
Faculty

Campus Solutions (CS) 9.2 Downtime – August 8, 2025, 8 p.m. – midnight

Overview

The Chancellor's Office (CO) has scheduled a maintenance window for the Campus Solutions (CS) 9.2 PeopleSoft platform. The system will be unavailable on Friday, August 8, 2025, from 8 p.m. to midnight while the CO applies a maintenance pack upgrade. 

 

Benefit

This update introduces a new process to load final high school data from the CaliforniaColleges.edu (CCGI) platform and a new Admissions Evaluation page. Campus users can utilize this page to review and verify the CCGI final high school data before posting or populating it into the College Preparatory Semesters fields on the ERS subpage and the Education page. The Admissions Evaluation page also serves as a manual worksheet to support the admissions evaluation process for first-time freshman applications. Campuses can create various worksheet types to align with the different evaluation stages used throughout the admissions process.

 

What to Expect

Campus Solutions (CS) will be unavailable during the maintenance window. Affected applications include:

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

OneCard System Maintenance - Friday, August 8, 2025, 9 a.m. – 10 a.m.

Overview

Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Friday, August 8, 2025,from 9 a.m. to 10 a.m. The OneCard system and Transact will be unavailable during this maintenance window. 

 

Benefit 

This upgrade will enhance both the security and reliability of the OneCard and Transact systems.

 

What to Expect

The SFSU OneCard system and its integrated services will be unavailable during the maintenance window. 

Impacted Integrated Systems: 

•    Campus Meal Plans 

•    eAccounts 

•    Fill Stations 

•    Flowbird (Parking Lot Kiosk System) 

•    Follett Bookstore System 

•    Innosoft Fusion 

•    Micros Systems (Cash Registers) 

•    OneCard Clipper Integration 

•    Online Photo Submission 

•    Pinnacle Door Control updates (doors will still function, but no changes can be made to the system) 

•    Sequoia Systems (Cash Registers) 

•    Sodexo updates 

•    StarRez updates 

•    Transact Mobile Ordering 

•    TruCredential (for ID Card creation) 

•    Uniprint

•    Verifone V200c POS Devices

•    Xerox Machines

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Monthly Linux Servers Update – Saturday, August 2, 2025

Overview

On Saturday, August 2, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.

 

Benefit

These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.

 

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

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