Arsenio G H.

Arsenio is incredibly reliable, and I can always count on him to tackle any CFS issues that come up. He approaches every challenge with kindness and professionalism, ensuring that I never feel like I'm a bother or that my concerns are unwarranted. His support is invaluable, and I have complete confidence in his ability to resolve any issue.

Arsenio G H.

Help in every step of the way, and guiding me through every issue I have with the system, I was able to participate in CSU testing for the AP Module and with guidance from Arsenio, I was able to participate in the process. so many times I will send him a message and he will reply quickly and guide me to resolve any problem I encounter in AP. Many Thanks and shout out to Arsenio.

Arsenio H.

Arsenio is always a pleasure to work with and can always be counted on to help UCorp out with any issues we have. He is also proactive in looking out for auxiliaries on campus and notifying them immediately regarding any changes to the system that may affect us. I wish we could clone him :)

Arsenio G H.

Arsenio is fantastic!!! Whenever the Procurement asks him for help in CFS, OnBase, etc., he always delivers in a very timely manner. We all enjoy working with him!!! He is a true asset!!!

Monthly Windows Update (Saturday, March 15, 2025, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, March 15, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers. 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Scheduled Maintenance: SFSU Web Application Server (March 18, 2025, 10 p.m.)

Overview

The San Francisco State University (SFSU) Web Application server will undergo scheduled maintenance on Tuesday, March 18, 2025, from 10:00 p.m. to 10:20 p.m.

 

What to Expect

During this time, users will be unable to access webapps.sfsu.edu, which provides services including the following:

 

  • 2FA Bypass Code Request
  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Email Account Services
  • Grade Exceptions
  • Password Reset
  • People Directory Search
  • Pre-Requisite Roster / Permission Number
  • Security Groups Management
  • Security Questions Update
  • SF State ID lookup
  • Short Term Loan
  • Select features on SFSU Gateway (Announcements, Class Schedule, Holds, To-Do List, Financial Info, and Admission Status; access to LaunchPad links will not be impacted affected)
  • Select features on the SFSU Mobile App (Upcoming Class, Holds & Alerts, To-Do List)
  • University Calendar

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

 

Launch OpenAI ChatGPT EDU to active faculty, staff and students as part of a California State University (CSU) systemwide initiative that runs through July 2026.
Component

Overview 

Academic Technology (AT) and Information Technology Services (ITS) will roll out OpenAI ChatGPT EDU to university faculty, staff and students as part of a California State University (CSU) systemwide initiative. 

OpenAI ChatGPT EDU is an artificial intelligence (AI) chatbot technology that can process natural human language and generate a response. This premium version of ChatGPT is built for universities to responsibly deploy AI to active students, faculty, staff, and administrators. Through the CSU licensing agreement, it will include enterprise-level security and data protection not provided to those with individual or commercially available licenses. 

The project will make the OpenAI ChatGPT EDU platform available to SF State users through a collaborative effort between Academic Technology (AT) and Information Technology Services (ITS). The initiative will begin under an existing 18-month contract with OpenAI that started in 2025 and runs through July 2026. This project will focus on the technical enablement, provisioning, and set-up necessary for the successful deployment and use of ChatGPT EDU on the campus. The goal is to make ChatGPT EDU accessible to faculty, staff and students during the contract period enabling usage alongside a broader campus AI program.

Important Dates and Milestones 

Process 

Date
Project planning and requirements gathering February 2025
Project kick-off February 2025
Technical enablement and provisioning February – March 2025
Pilot 1 March 2025
Pilot 2  March 2025
Full campus launch March 28, 2025

 

Requesting Department
Academic Technology and Information Technology Services
Status
Closed
Start Date
Delivery Date
Impacted Users
Students
Faculty
Students

Oracle Database Maintenance (Friday, March 7, 2025 – Saturday, March 8, 2025)

Overview

ITS will apply a critical Oracle patch on the OIMPRD and IRDMPRD databases from Friday, March 7, 2025, at 5 p.m. until Saturday, March 8, 2025, at 5 p.m. These critical security updates ensure our data remains protected. During the patch process, all services connecting to the Oracle databases will be interrupted.

 

Benefit: Upgrading the Oracle OIMPRD and IRDMPRD databases will ensure our databases remain secure. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

  • Budget AO - Executive Dashboard (Tableau Cloud)
  • Division of Student Life (DSL) GatorX DataMart
  • Metro College Data Feed to SalesForce Cloud
  • Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
  • The Oracle Identity Manager (OIM) Provisioning System
  • University Advancement CRM DataMart (BlackBaud Cloud)
  • WebFocus Reporting Services - Dept of IR

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

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