Oracle Database Maintenance (Friday, July 21, 2023, 5 p.m. – Saturday, July 22, 2023, 5 p.m.)

Overview

On Friday, July 21, 2023, ITS will apply upgrades to the Oracle 19C Database on the IRDMPRD database. These upgrades ensure our data remains protected. The maintenance window will run from Friday, July 21, 2023, 5:00 p.m. until Saturday, July 22, 2023, 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases during the upgrade installation. 

Benefit: 

This enhancement will ensure that we maintain highly secure Oracle databases. 

What Can You Expect

The following applications and services will not be available during updating: 

  • WebFocus Reporting Services - Department of Institutional Research
  • Metro College Data Feed to the SalesForce Cloud
  • Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
  • Division of Student Life (DSL) GatorX DataMart
  • University Advancement CRM DataMart (BlackBaud Cloud)
  • Budget and Operations - Executive Dashboard (Tableau Cloud)

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions (CS) 9.2 Production Downtime (Friday, July 7, 2023, 8 p.m. – midnight)

Overview

The Chancellor's Office has scheduled an urgent downtime maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur today, Friday, July 7, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit: 

This downtime will apply updates to the Middle Class Scholarship enrollment reporting process.

What Can You Expect

 Campus Solutions (CS) will not be available during the maintenance window. 

Affected applications include:

 - CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Avaya Voicemail Service Disruption (Monday, July 3, 2023)

Overview 

We are experiencing an issue with the Avaya Workplace, resulting in a voicemail service disruption to users. ITS is working correctly with Avaya to address the problems.  

 

What Can You Expect 

During the service disruption with our Avaya Voicemail system, the following features may not be available:

 - Storing new voicemails

 - Changing voicemail passwords

 - Unlocking voicemail boxes

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

 

David L. and Arsenio H.

Congratulations to David and Arsenio for completing a complex CRM integration for University Advancement. This integration was far and beyond one of the most complex ITS has had to deal with and David and Arsenio spent almost an entire year on this successful project.

Ivan and Roamon

Congratulations to Ivan and Ramon for developing the first PeopleSoft Campus Solutions Outbound EDI process. This is a great accomplishment, that is now under review by the Chancellor's Office for possible baseline adoption throughout all 23 campuses.

Elizabeth S

Elizabeth was thrown in the fire, providing production support and providing important analysis and development support for project, but I want to recognize that she did while cross-training her replacement at CPaGE. Thank you Elizabeth!

Ivan W.

Ivan has been doing an excellent job supporting the ERP/BI team. Ivan has been instrumental in supporting me with communications. He assisted me in messaging all staff when we encountered issues with BBC. Thank you, Ivan, for all the help and guidance you have provided me with regarding ITS comms. You rock! 

Subscribe to