James is a master trouble-shooter, architect, and all around great technical resource. In recent months, whenever there's been an issue impacting web & mobile services, James has figured out the issue within minutes of being engaged. He is reliable, fast, and accurate. He collaborates well with other technical staff and has a thorough understanding of potential risks and outcomes from different architectural choices.
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, May 13, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0). The downtime will occur on Friday, May 5, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Gilbert has taken over as the primary support contact for OnBase. He is well organized and follows up with customers until resolution. He is methodical with OnBase daily maintenance to keep the system running smoothly while monitoring logs to identify issues before the general campus notice them.
Qun has been instrumental in upgrading Exchange servers to version 2019 and with reconfiguring al Windows servers to point to new DNS servers. These are major tasks and he has done an excellent job with them.
To improve security, ITS will update the Nagios software to the latest version on Monday, April 24, 2023, from 10 p.m. -10:30 p.m.
Nagios monitoring and the https://nagios.ops.sfsu.edu will not be available during the maintenance window.
Benefit:
This update made to the Nagios Software will improve security on nagios.ops.sfsu.edu.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, April 15, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The SF State Web Application server (webapps.sfsu.edu) will undergo scheduled maintenance on Thursday, April 14, 2023, from 10 p.m. - 10:20 p.m.
During this maintenance window, users will not be able to access webapps.sfsu.edu.
This update may impact the following services:
2FA Bypass Code Request
Academic Senate Voting
CEL Shopping Cart
Class Schedule
Email Account Services
Grade Exceptions
Password Reset
People Directory Search
Pre-Requisite Roster / Permission Number
Security Questions Update
Security Groups Management
SF State ID lookup
Short Term Loan
University Calendar
SF State Gateway features - Announcements, Class Schedule, Holds, To Do List, Financial Info, and Admission Status.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
On Friday, April 21, 2023, at 8 p.m., ITS will implement a new GlobalProtect client version 5.2.12 to enforce security.
Benefit:
The new version of GlobalProtect will enable more settings for a thorough client security check.
Upon connecting to VPN, once the new version goes live, users will be prompted to upgrade their GlobalProtect client to the latest version, 5.2.12.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The certificate on the WiFi client authentication system will expire soon. ITS will install a new certificate to replace and update the old one on Thursday, April 20, 2023, from 9 p.m. until midnight.
Benefit:
ITS will update the WiFi Authentication System with a current certificate.
Depending on their operating system, some WiFi clients may receive a new certificate warning. Users can establish the WiFi connection once they accept the new certificate.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.