Overview:

ServiceNow is experiencing a technical issue that is affecting access for some of our customers.

What can you expect: 

Access to ServiceNow and the ServiceNow catalog may be intermittent or not available until the issue is resolved. ServiceNow is aware of the issue and is working to resolve the problem. ITS will send out additional information as it becomes available.   

Support: 

If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, December 17, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, November 12, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, October 15, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview:

On October 13, 2022, ITS together with our vendor will be troubleshooting a network switch that provides connectivity to the 7^th and 9^th floors of Hensill Hall.

What can you expect: 

All network connections (wired, wireless, and VoIP phones) will briefly be down on the 7^th and 8^th floors of Hensill Hall during the troubleshooting window.

Support: 

If you have questions or experiencing issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m. 

Overview:

ITS will upgrade and reboot the Housing and Corp Yard network switches on Thursday, October 13, 2022, 7:00 a.m. - 8:00 a.m.

What can you expect: 

All network connections (wired, wireless, and VoIP phones) will briefly be down in Housing and Corp Yard buildings during the upgrade window.

Support: 

If you have questions or experiencing issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m. 

Overview:

Due to a power issue, we experienced a partial network outage in the Ethnic Studies & Psychology Building between 08:30 a.m. and 10:00 a.m. this morning. This impacted all network connectivity (including wired, wireless, and VoIP phones) in several different sections of the building.

What can you expect: 

Network connectivity in the Ethnic Studies & Psychology building is fully restored.

Support: 

If you have questions or are still experiencing any issues, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m.