Overview

The Campus Solutions (CS) and Human Resources (HR) PeopleTools 8.60 upgrade, a project mandated by the Chancellor's Office, has been completed.  

To ensure minimal impact to SF State, the ERP and Business Intelligence team worked in conjunction with campus subject matter experts to test functionality and connections between Campus Solutions (CS), Human Capital Management (HCM), Common Financial System (CFS), the SF State mobile app, external vendors, and local databases. We officially confirm that all applications are accessible and running efficiently. 

What Can You Expect

Applications that access PeopleSoft Campus Solutions and Human Resources are fully functional. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Overview

The ITS Service Desk is excited to announce the pilot of our new Virtual Service Desk on Monday, October 14, 2024. This new feature is designed to allow the SF State community to receive ITS support services from anywhere. The Virtual Service Desk provides a convenient feature for getting ITS support via screen sharing from anywhere our customers are. You can access the Virtual Service Desk via the following link: https://sfsu.zoom.us/j/89718110251?pwd=V6QIZhxcZmMUQ51IJ2BwiuAtBfSVDI.1

What Can You Expect

• Support Hours: The ITS Virtual Service Desk is available from 9 a.m. to 4 p.m., and in-person support is also available in LIB 360 E from 8 a.m. to 5 p.m.  
• Access from Anywhere: You can now speak with our support team from anywhere.
• Personalized Assistance: Get tailored support, including screen sharing, to address your technology needs and challenges.
• Enhanced Password and Multi-Factor Authentication (MFA) Support

We’d like to encourage you to take advantage of this new feature to improve your support experience.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, October 12, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will upgrade Shibboleth (IdP) from 4.0.1 to 5.1.2 on Friday, October 11, 2024. 

Benefit: This upgrade will improve security, performance, and long-term sustainability. 

What Can You Expect

After the upgrade, some users logging into SF State services through Single Sign-On (SSO), may need to reenter their credentials.  

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Campus Solutions (9.2) and Human Resources (9.0) will upgrade their PeopleTools application software from 8.59 to 8.60 as mandated by the Chancellor's Office. The upgrade to our production environments will begin Friday, October 11th, at 6 p.m. and run through Saturday, October 12th, at 5 p.m.

Benefit: 

Upgrading from PeopleTools 8.59 to 8.60 will apply security fixes, ensure the campus stays current with PeopleTools advancements, and enhance the overall application performance. The new updates will include enhanced data security, notification enhancements, a change to the search engine, and user interface updates.

What Can You Expect

Any application that accesses PeopleSoft Campus Solutions and Human Resources directly will not be functional for the duration of the upgrade window. 

Applications include:

•  Accept Admissions Offer

• E-Trac

•  SF State Mobile App features such as Class Schedule, Financial Aid, etc.

•  Web Applications such as Class Search, CPaGE Shopping Cart, Password Change / Reset, Faculty Grade Exceptions, etc.

Support

If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Saturday, October 5, from 4 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

Benefit: The latest security updates and bug fixes will improve the security and reliability of the Linux servers and associated services.

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

In collaboration with the Chancellor’s Office, Information Technology Services (ITS) will replace all core network switches in the ITS Data Center, resulting in a series of maintenance windows from October 4, 2024, to November 22, 2024. This refresh will increase reliability and capacity.

Maintenance has been planned for eight Friday night windows, from 10:00 p.m. to 6:00 a.m., beginning on October 4, 2024, and concluding on November 22, 2024. During these maintenance windows, users may experience various levels of disruption to the campus network, as listed below, including multiple full campus network outages.

What Can You Expect

Each maintenance window is planned for eight hours: four hours to complete scheduled work and four hours to roll back in the event of an issue.

The project team will build a parallel network where possible to minimize downtime; however, this will not always be an option. 

Maintenance Window Schedule:

October 4

• Applications and services hosted by Academic Technology

October 11

• All wired internet connections
• SF State/Eduroam/Guest Wireless
• Residential Network is not impacted

October 18

• All wired internet connections
• SF State/Eduroam/Guest Wireless
• MyResnet Residential Network (Core Housing, UPN 1-6)

October 25

• All wired internet connections
• SF State/Eduroam/Guest Wireless
• Residential Network is not impacted

November 1

• Campus-wide internet due to DNS outage
• All applications & services hosted in ITS Data Center, including the following:
• OnBase, DNS, Gateway, Active Directory, etc.
• All wired connections
• SF State/Eduroam/Guest Wireless
• Residential Network is not impacted

November 8

• Reduced network capacity in ITS Data Center
• Scheduled system backups will need to be delayed
• No impact on campus operations
• Reduced network capacity in ITS Data Center
• Scheduled system backups will need to be delayed
• No impact on campus operations

November 22

• High-availability testing
• Campus outage if testing fails; otherwise, no impact

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.