Overview

On Saturday, September 7, from 4 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

Benefit: The latest security updates and bug fixes will improve the security and reliability of the Linux servers and associated services.

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ServiceNow has been fully restored and is now operational. The intermittent issues affecting the Service Portal and the Service Agent Portal have been resolved.

What Can You Expect

ServiceNow platforms should now be accessible without any disruptions.

Support

If you experience issues or need assistance, please get in touch with the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS has been informed that ServiceNow is experiencing intermittent issues globally. At this time, you will not be able to sign into the Service Portal or the Service Agent Portal. We are actively contacting our ServiceNow technical representatives for more information on the outage and to expedite a resolution.

What Can You Expect

Access to ServiceNow platforms will be disrupted during this period. We are closely monitoring the situation and will provide updates once we have more information.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

All production servers and campus applications/infrastructure services are currently operational. Our colleagues in Facilities Services have made progress in bringing back the new cooling system online and continue monitoring the temperature in the data center.

What Can You Expect

All production systems are operating as usual, and you should not experience further disruptions or slow performance. Thank you for your patience while we addressed this issue.

Support

For any issues or assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS’s monitoring systems detected elevated temperatures in the data center this morning around 8 a.m., impacting several technology services, including Gateway, campus networks, WiFi, One Card, and Transact Gator dollars. While some systems have been restored, others are still experiencing issues. The heating event in the data center continues. Facilities Services is working with the vendors and taking mitigation steps to lower the temperature in the data center while ITS attempts to bring technology services back up as quickly as possible.

What Can You Expect

While some services have been restored, users may still experience disruptions or slow performance with technology services as we address ongoing issues. We will provide regular updates as we work to resolve these problems and restore full functionality.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS’s monitoring systems detected elevated temperatures in the data center. The increased heat stresses our hardware and potentially leads to performance degradation or outages for various services, such as Gateway, campus networks, WiFi, and Transact Gator dollars. ITS, Facilities, and the vendor are working to cool the data center to resolve the issue.

What Can You Expect

As we work to resolve these issues, users may experience disruptions or slow performance when accessing network resources through our Gateway. There could also be intermittent connectivity issues or reduced performance for users relying on our WiFi network. We will provide regular updates as we work to resolve this issue.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, August 17, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The current version of Global Protect, the University’s VPN software, is nearing the end of life and support. The ITS Network team will upgrade the VPN server to the latest version, as recommended by the vendor.

Benefit: The new version of Global Protect offers enhanced authentication and security features.

What Can You Expect

When connecting to the VPN, your software will prompt you to install the new version. During the installation process, you may experience a temporary disconnection.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The main www.sfsu.edu website will be taken down for up to an hour Friday, August 9^th in order to perform planned maintenance.

Benefit: This will improve website security and resiliency.

What Can You Expect

The main campus website will unavailable from 9pm to 10pm. All other campus websites will be available.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.