Information Security Enhancements – Duo Verified Push for Mobile App (October 1, 2024)

Overview

Starting on October 1, 2024, ITS will implement a new security measure to enhance the protection of SF State accounts. Introducing Duo Verified Push for Mobile App.

 

What to Expect

When logging in with SF State credentials, if you use Duo Mobile Apps with Duo Push for verification purposes, you will receive a Duo Verified Push notification containing a series of numbers. You must enter the numbers from the Duo prompt into the device you are logging into to sign in successfully. This change helps enhance the security of your SF State account by making it more difficult for a malicious actor to steal your credentials. For more information, please check out our news article.

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

OnBase Production System Maintenance (Thursday, September 26, 2024, 8 - 8:15 p.m.)

Overview

On Thursday, September 26th, from 8 to 8:15 p.m., ITS will perform system maintenance on OnBase.

 

Benefit: This maintenance is necessary to ensure optimal operations and enhanced security in OnBase.

 

What Can You Expect

During the maintenance window, anyone actively using OnBase may be disconnected and need to reconnect.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Evelynne L

The recent Mobile refresh project was largely built on the extensive interface designs provided by Evelynne. She surveyed student employees across campus, attended events with students to get their feedback, and worked with various organizations to determine what was needed to provide a student-focused refresh. He efforts included editing out information that wasn't used to simply the experience and working into the design new features like the next-class display which provided immediately useful information on the main screen with one-click access to maps and the instructor's email.

Mobile App Refresh project

This Shout Out goes to the mobile app refresh team in general. Nat, Stephen, Rebecca, Evelynn, and Paul. In addition, Ivan, Hugh, and Bernie were instrumental in improving the PeopleSoft connection and data integration. Every corner of the mobile app was touched by this project and it involved a lot of new research to solve user frustrations and new code to implement desired features. The app was completed early in order to meet the start of the Fall semester and avoid the production freeze.

FABS-DBW Operating System Upgrade (September 20th – September 22nd, 2024)

Overview

On Friday, September 20th through Sunday, September 22nd, ITS will apply updates to the FABS-DBW operating system.

 

Benefit: The latest Windows operating system (OS) features address vulnerabilities and errors in Windows and associated software. The newer OS will be up to date with security and critical updates, reducing the risk of exploitation by malware or hackers.

 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while the FABS-DBW OS is redeployed and rebooted to the new host. 

 

The following applications and services will not be available during patching:

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Oracle Database Maintenance (Friday, September 20, 2024 – Saturday, September 21, 2024)

Overview

ITS will apply a critical Oracle patch to the PROD database beginning on Friday, September 20, 2024, at 5 p.m. through Saturday, September 21, 2024, at 5 p.m. These critical security updates ensure our data remains protected. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

 

Benefit: Upgrading the Oracle PROD will ensure our databases remain secure. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Data refresh for HR_INTERFACE object
  • Data refresh for OneCard
  • Data refresh for some OnBase MVs
  • Directory Search
  • Email Account Services
  • Grade Exceptions
  • MV refresh for Academic Technology
  • MV refresh for Follett Bookstore
  • MV refresh for usage of Web Team, such as those CR objects
  • Password Change / Reset
  • Pre-Requisite Roster
  • SF State ID lookup
  • Short Term Loan
  • University Calendar
  • Zeus Test

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Introduce campus to Microsoft Copilot with Commercial Data Protection, a generative artificial intelligence (AI) chatbot and image generator.
Component

Strategic Alignment
The implementation of Microsoft Copilot supports SF State’s commitment to adopting innovative
technologies that drive efficiency and effectiveness. Copilot’s ability to provide context-aware assistance
will allow staff to focus on more strategic and value-added activities, ultimately contributing to improved
productivity and job satisfaction. Given that SF State is already equipped with this feature under the
current agreement, deploying Copilot represents not only a cost-effective solution but also an
enhancement of the campus’ technological capabilities. This strategic investment will not only streamline
workflows but also reinforce SF State’s position as a forward-thinking institution dedicated to leveraging
cutting-edge tools for better operational outcomes.

Benefits
Increased Efficiency:
  • Reduces the time spent on repetitive and manual tasks
  • Helps users complete complex tasks more quickly with AI-generated suggestions
Enhanced Productivity:
  • Enables users to focus on higher-value activities by automating routine tasks
  • Provides intelligent assistance that adapts to the user's needs and context
Improved Accuracy:
  • Minimizes errors in data handling, document creation, and communication by offering accurate
and context-aware suggestions

Requesting Department
Information Technology Services
Status
Closed
Start Date
Delivery Date
Impacted Users
Staff
Faculty
Students

Monthly Windows Update (Saturday, September 14, 2024, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, September 14, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Oracle Database Maintenance (Friday, September 13, 2024 – Saturday, September 14, 2024)

Overview

ITS will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases. These critical security updates ensure our data remains protected. The maintenance will run from Friday, September 13, at 5 p.m. through Saturday, September 14, at 5 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

 

Benefit: Upgrading the Oracle PROD will ensure our databases remain secure. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

 

• Budget AO - Executive Dashboard (Tableau Cloud)

• Division of Student Life (DSL) GatorX DataMart

• Metro College Data Feed to SalesForce Cloud

• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud

• The Oracle Identity Manager (OIM) Provisioning System

• University Advancement CRM DataMart (BlackBaud Cloud)

• WebFocus Reporting Services - Dept of IR

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Campus Solutions (CS) 9.2 Production Downtime (September 13, 2024, 8 p.m. - midnight)

Overview

The Chancellor's Office (CO) has scheduled a downtime maintenance window for the campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur Friday, September 13, from 8:00 p.m. to midnight while the CO works to apply a maintenance pack upgrade.

 

Benefit:

This updated patch includes the following items:

  • 2023-2024 Annual Financial Aid Database (FADB) Updates
  • 2025-2026 Annual Cal State Apply Maintenance 
  • 2024-2025 Financial Aid REGS 3 FISAP Reporting
  • 2024-2025 Middle Class Scholarship (MCS) Enrollment Reporting Updates
  • Update to the California Promise Qualifications process to look at Cal State Apply data for qualification criterion

 

 

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

 

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

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